About Us
At Red Sun Custom Apparel, we believe great merch tells a story. What started as a small operation has grown into a trusted partner for businesses, organizations and individuals nationwide.
Our philosophy is simple: provide high-quality products, transparent pricing and attentive service that makes the process seamless from start to finish. Whether you're outfitting your team, promoting your brand or creating something one-of-a-kind, we make sure your order is done right, on time and with care.
We're committed to more than just printing apparel. We're here to share our expertise, help customers navigate the process and deliver custom merch that people actually want to wear. With quick quotes, clear communication and a dedication to detail, Red Sun has become known for service you can count on.
Frequently Asked Questions
How do I get a quote?
We provide custom quotes within 24 hours. Just let us know what products you're interested in and we'll send you a tailored presentation with photos, descriptions and pricing that fits your budget.
How do I know my order will be on time?
We've built our reputation on reliability. Once your proof is approved, we provide a clear timeline so you know when to expect delivery. If a deadline is critical, let us know upfront and we'll make sure your order is prioritized.
What is your return policy?
Because each order is custom-made, we cannot accept returns once artwork has been approved and production has begun. If you receive items that differ from your approved proof, we'll work quickly to resolve the issue.
Can I request a pre-production proof?
Yes. We can create a physical pre-production proof of your design before running your full order. This is optional, may incur additional setup charges and can add 5–10 days to the timeline.
Do you handle rush orders?
Yes. We can accommodate rush production and expedited shipping when timelines are tight. Contact us directly to confirm availability and associated costs.
What artwork files do you accept?
To ensure the highest-quality print, we require vector artwork.
Preferred file formats:
• EPS
• AI with text converted to outlines
• SVG
Raster files:
• PSD is accepted if at full size and at least 300 DPI
Not considered print-ready:
• Low-resolution web images
• Photocopies, business cards or letterhead scans
• Faxed art, screenshots or photos of artwork
What happens after I place an order?
Once your order is placed, you'll receive an email confirming the details and instructions for submitting your artwork. A member of our team will review your order for product availability, artwork quality, imprint options and delivery timelines. If adjustments are needed, we'll provide recommendations to ensure the best outcome.
How do I approve my design?
All proofs are sent digitally via email or accessible through our online platform. You'll receive a mockup showing your artwork placement and colors. Once approved, your order moves into production. Please review carefully — Red Sun is not responsible for errors on approved artwork.